List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Confirm customer requirements | 1.1 | Customer requirements for cabinet design features are obtained and accurately documented |
| | 1.2 | Design requirements for cabinet with the customer are identified |
| | 1.3 | Plans, drawings and any design details relevant to the customer enquiry are located and accessed |
| | 1.4 | Services available and appropriate to the customer’s needs with the customer are confirmed |
2 | Provide technical information on design options | 2.1 | Cabinet design options are explained to the customer noting specific features and benefits of the layout and inclusions |
| | 2.2 | Technical information on all cabinet designs available is accessed and researched to ensure advice to customers is fully informed |
| | 2.3 | Design brochures, drawings and other advisory materials are provided to the customer |
| | 2.4 | Construction, installation and ordering details of the designs are explained to the customer |
3 | Provide technical information on cabinet components | 3.1 | Technical and product information on all cabinet fixtures are accessed and researched |
| | 3.2 | Relevant information brochures are located and provided to the customer and features of the components communicated effectively |
| | 3.3 | Cabinet application methods are discussed with the customer |
4 | Suggest best design package to meet customer needs | 4.1 | Elements and principles of design are applied to examine the appropriateness of cabinet products for customer requirements |
| | 4.2 | Options are discussed with the customer to ascertain responses and preferences |
| | 4.3 | Advice is provided on best option to meet customer requirements and preferences confirmed |
| | 4.4 | Determine required quantities based on manufacturer specifications, plans and customer needs |
| | 4.5 | Costs are calculated according to work policy and procedures |
5 | Complete cabinet design documentation | 5.1 | Customer details are recorded and checked for accuracy |
| | 5.2 | Details of design, fixtures, fittings and finishes for customer are documented according to workplace practice noting any special requirements or conditions |
| | 5.3 | Formal order is placed and documentation provided to the customer |
Engage customers to confirm cabinet requirements, including identifying all features required
Advise customers on the characteristics, benefits and limitations of various cabinet design features that suit their needs
Using customer feedback develop design solutions to meet their cabinet requirements
Use technical information to inform and cost a cabinet design to suit customer needs, document the final design, confirm with the customer and complete an order
Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements
Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures
Avoid backtracking, work flow interruptions or wastage
Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity
Construction processes for cabinet designs
Safe work practices
Documentation procedures
Quality checking procedures
Symbols and terminology on plans and drawings
Features of cabinet components
Principles and elements of design
Characteristics of materials, products and defects
Effects of finishes and finishing techniques
Appropriate mathematical procedures for estimation and measurement
Assessors must:
hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors
have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification
be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.
Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.
Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.
Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.
Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.
Access is required to range of cabinet designs, products and specifications.